Frequently Asked Questions
How do I join the Reward Program?
How do I join the Reward Program?
Joining is easy and free! You can sign up for our reward program by visiting our website and clicking "Join Now" button or creating an account. Alternatively, you can sign up in our showroom by providing your email address and basic information at the checkout counter. Once enrolled, you'll start earning points immediately on your purchase.
How do I earn points?
How do I earn points?
You can earn points in a variety of ways! Earn points by making purchases, following us on social media, submitting product reviews, referring friends, and more. The more points you earn, the more you unlock for benefits.
How can I check my points balance?
How can I check my points balance?
You can check your points balance by logging into your account on our website or mobile app. Your points balance will be displayed on the rewards page. You can also ask for your balance at anytime by emailing us at contact@diycraftwarehouse.com
Do my points expire?
Do my points expire?
Yes, points expire 90 days after the date they were earned, and if no activity or orders are placed. We will send you email reminders 14 days before your points expire so you can use them.
What can I redeem my loyalty points for?
What can I redeem my loyalty points for?
Loyalty points can be redeemed for various rewards, including discounts on future purchases, exclusive products, and special offers. You can choose the reward you want.
How do I redeem my points?
How do I redeem my points?
Before completing your order, you wil lhae the option to apply any available points in the "Discount" section at checkout.
What happens to my points if I return a purchase?
What happens to my points if I return a purchase?
If you return a purchase, the points earned from that purchase will be deducted from your account.
Can I earn points for previous purchases?
Can I earn points for previous purchases?
Definitely, the points will be sent to the email address used for previous purchases.