Contact us with questions about your order or help with supplies. We’re here to help. At DIY Craft Warehouse, customer support is a top priority. Whether you're tracking an order or need guidance on our products, our friendly team is ready to assist.
For the quickest support, email us at contact@diycraftwarehouse.com We check emails Monday through Friday from 9 AM to 4 PM EST. Most emails receive a response same business day. We are closed Fridays in the summer and holidays.
Prefer to speak with someone? You can call us at (440) 630‑9199 during our business hours. Phone support is available Monday through Thursday from 10 AM to 3 PM EST. If you call outside those hours, leave a message and we’ll get back to you promptly.
If you're local to Northeast Ohio, you can visit our warehouse for order pickup or showroom browsing. We're located at 55 Andrews Circle, Brecksville, OH 44141. Pickup and showroom visits are by appointment only. Please email us to schedule your visit in advance through our Contact Us form below.
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