FREE SHIPPING - We have free shipping for orders over $75.
Free shipping is ground only applies to orders shipping to the lower 48 states. All other orders will have the shipping rate quoted in the shopping cart.
FLAT RATE SHIPPING - We have $10 flat rate shipping for orders under $75.
Flat rate shipping is ground and only applies to orders shipping to the lower 48 states. All other orders will have the shipping rate quoted in the shopping cart.
PROCESSING TIMES - We ship same business day.
Orders placed and paid for by 12:00 pm Eastern Standard Time from Monday to Thursday are typically shipped on the same business day. We are closed on Fridays and those orders ship on the next working business day.
CLOSED FRIDAYS & HOLIDAYS - We are closed on Fridays and major holidays.
Orders received during these days, are typically filled in 1-2 days upon our return. To view our time off calendar, please view our holiday and days off schedule.
ALASKA, HAWAII & PUERTO RICO - We ship to Alaska, Hawaii & Puerto Rico using UPS. These orders do not qualify for free shipping.
MILITARY APO ADDRESSESS - We have profound respect for the sacrifices made by military families in service to our country and proudly ship to military APO addresses using US Postal Priority Mail Flat Rate Boxes. In the event your order is too large to fit in the biggest Priority Flat Rate Box, we will contact you to discuss steps required to process your order.
DOMESTIC PO BOX ADDRESS - We offer shipping to PO Boxes using US Mail with signature required.
EXPEDITED SHIPPING - Your cart offers upgrade options for UPS Overnight, 2 day and 3 day shipping.
FREIGHT TRUCK SHIPMENTS - Orders requiring delivery by freight truck requiring specialty fees will have a surcharge equal to the discounted fees we are charged by the freight carrier.
REFUSED ORDERS - If you decide to refuse an order and it is returned to us in an unopened state, we will issue a refund; however, a $15 inspection fee will be deducted from the refund amount for all boxes that have been opened. Additionally, there is a $10 per box return fee + cost charged to us by the carrier for the returned shipment. All of these fees will be deducted from your refund. Shipping fees you paid on the original order are non-refundable. To avoid these fees, please ensure that someone is available to receive your shipment.
ORDER DAMAGES & ERRORS - No worries at all! Just drop us a line right here, and we'll sort it out together. We will ask for a photo or video to see what went wrong—just to keep things honest! This will include photos of the outer box with shipping label and all damaged product. Remember to let us know before you start using the product. For instance, if your tumbler arrived with a boo-boo, be sure to tell us before you turn it into a personalized masterpiece. We cannot help you with products that are reported as damaged after you have used them. We're here to help and make things right!
FILING A CLAIM - All claims for lost, damaged, or delayed shipments must be filed by us. Customers are not permitted to file claims directly with the carrier. Any claims filed by customers with the carrier will be denied as per carrier policy. To ensure a smooth claims process, please follow these steps:
- Notify Us Promptly: Report any issues with your shipment (e.g., damage, loss, or delay) within 5 business days of delivery or expected delivery.
- Provide Documentation: Include your order number, a description of the issue, and photos of any damage to the package or contents.
- We Handle the Rest: Once we receive your claim, we will work directly with the carrier on your behalf and keep you updated throughout the process.
This policy allows us to expedite resolution and provide the best possible customer experience. Thank you for your cooperation!