Information & FAQs

When you shop at DIY Craft Warehouse, you're backing a woman-owned, family business that is committed to providing meaningful job opportunities in Northeastern Ohio.

Our Commitment to You

We have a deep appreciation for handmade artisans who believe that they play an essential role in fostering creativity and driving economic growth. Whether you create for leisure, gift-giving, or run a small business to create job opportunities in their communities, handmade artisans are invaluable contributors to the arts and crafts industry. DIY Craft Warehouse is here to serve the handmade community and foster their success by offering high-quality products, providing outstanding service, and working hard to maintain affordable prices. Our commitment is unwavering in upholding authenticity, honesty, and prioritizing the customer above all else.

About Us

In 1996, Debbie May, a registered nurse, and her husband Dave faced an unexpected challenge when their second daughter was born with disabilities. As the family struggled financially to cover the additional medical bills and necessities, Debbie had to get creative to make ends meet. She learned the art of soap making and started a small home-based business called "May Showers".

Through hard work and dedication, her products gained popularity and began selling nationwide through retail stores, craft shows, home parties, and fundraisers. The business evolved into a wholesale supply company and became known as Wholesale Supplies Plus.

By 2019, Wholesale Supplies Plus supported over 100 jobs in Ohio and had served more than 300,000 customers. Debbie and Dave had a conversation with their children, who were growing up and found they didn't have a passion for the business. After much consideration, Debbie and Dave decided to sell the company and retire.

In 2021, Katie, Debbie's youngest daughter, found her passion in the sublimation and heat transfer vinyl industry. Katie started her business with a Circuit machine and sublimation printer/press, which quickly expanded to include professional-grade equipment. In college she made cell phone cases, tumblers, glass cans, and apparel for friends and family.  She often became frustrated with high supply costs and profit-killing shipping fees. During a conversation at Christmas, Katie expressed her concerns about how challenging it can be for crafters to make enough profit to support themselves.

In 2023, Katie graduated from college with a degree in childhood education and a dream of starting a business that helped others make sublimation and heat transfer vinyl crafts. After a long talk, Debbie eagerly came out of retirement to help Katie achieve her vision but had one condition...to include a few other crafts that Debbie loves such as slime making and epoxy/resin art. Katie agreed and together they opened DIY Craft Warehouse.  

For those of you that may be wondering about Dave, he has agreed to help organize the warehouse and set up racking but insists he has walked this walk and wants to play a supporting role in helping the girls succeed. For now, DIY Craft Warehouse is very much a daughter-mother duo.

Our Location

DIY Craft Warehouse
55 Andrews Circle
Brecksville, OH 44141

We ship all our orders from Brecksville, Ohio. We do not use third-party fulfillment services such as Amazon, Walmart, or Michaels. We are a wholesale warehouse and do not operate a physical storefront. We do offer order pick up. We will call you when your order is ready.

What if I want to speak with someone?
Our local phone number is 440-630-6199

Packaging
We avoid using fancy packaging, bottles, jars, or labels. But please don't think that our products aren't top-notch; it's all about keeping costs down. We choose simple (and when possible) eco-friendly packaging to reduce product and shipping expenses. This approach allows us to offer lower prices, lower shipping rates, and we pass those savings on to you.

Inventory
We know you rely on us to offer products that are in stock and can be shipped quickly. If you run a business, your customers depend on you too, and we want to be the reliable partner you can trust. That's why we clearly show how many of each product we have available right now. When you're ready to check out, we double-check the current stock and automatically update your cart if something is sold out. This ensures that you're only purchasing items that are physically in our warehouse. We avoid selling "pre-sale" products because we believe you should hold onto your money until we're ready to ship the product. Make use of our "Email Me When Available" feature to be the first to purchase an item when it's back in stock.

No Hidden Fees
We believe in transparency when it comes to pricing. You will never encounter surprise fees or unexpected charges. What you see is what you pay.

Competitive Pricing
We regularly review our pricing to ensure that it remains competitive within the market, allowing you to enjoy top-notch products/services without breaking the bank.

If you find the same or similar product elsewhere in the USA, let us know. We would love the opportunity to price match it for you. Let us know here.

Lean Operations & Lower Costs
At DIY Craft Warehouse, we take pride in offering high-quality products/services at competitive prices. Our commitment to delivering value to our customers is deeply rooted in our business philosophy, which revolves around operating lean and efficiently. We believe that by streamlining our operations, we can keep prices low without compromising on the quality of our products/services.

Operational Efficiency
We continually optimize our processes to reduce overhead costs, ensuring that the savings are passed on to you, our valued customers.

Staffing Approach
We hire experienced team members who directly contribute to the picking, packing, and shipping of your orders. During the day, all office staff pick and pack orders to help ensure quick turn around times. This lean staffing approach helps us maintain affordability without sacrificing service quality.

Email-Based Support
While we do not have a dedicated phone team, we are committed to providing excellent customer support. Our team is based in the USA and here to assist you via email. Rest assured that your questions and concerns will be addressed promptly. To reach us, click here.

Lead Times
Our commitment to a customer-first philosophy means that we aim to process most orders on the same business day or the next business day. We may need a few more days if we are running a big sale or during the fall busy season. That is rare but it may happen.

Why did my cart change my order?
We have a real-time inventory system to guarantee product availability when you make a purchase. Right before you complete your order, our shopping cart automatically verifies our inventory to confirm that we can fulfill your request. If you notice a change in the cart's item quantity, it's probable that we've sold some of the items between when you added them to your cart and when you confirmed your order.

I selected a deal on the thank-you page, but it wasn’t in my order. Why?
If a customer adds an offer or promotion to their order after the order has been placed and their payment method is declined for the additional amount, the item or promotion will be removed from the order. The rest of the order will proceed for fulfillment without the added item or promotion. If you did not receive the extra item and have any questions, please contact us. We are happy to help you!

How much does shipping cost?
We have various ways we process and ship orders. For detailed information on our most up-to-date policies, please click here.

Do you have a minimum order size?
Regardless of the order size, we welcome all orders placed with us, and there is no minimum limit.

Do you offer free samples?
To keep our everyday prices low, we do not offer free samples. You will find many of our products have small size offerings.

Do you have coupon codes and how do I use them?
Around the first of each month we sometimes offer new coupons and deals. Curious about this month? You can find them here.

How To Use Coupon Codes
Coupons are a great way to try something new or save on materials you need. Here are some important guidelines to keep in mind when using our coupons: 

• Coupons are only valid for a limited time and may have specific terms and conditions. Please check the expiration date and any restrictions before using your coupon.
• Only one coupon code can be used per order. Coupons cannot be combined with other promotions, discounts, or offers.
• Coupons cannot be applied retroactively to previous orders. They can only be used on new orders placed after the coupon has been issued.
• Coupons are not redeemable for cash or credit. They have no cash value and cannot be refunded or exchanged.
• We reserve the right to modify or cancel any coupons or promotions at any time, without prior notice.
• We do not offer rain checks or substitutions for out-of-stock items that were eligible for a coupon or promotion.

If you have any questions or concerns about our coupon policy, please don't hesitate to email us. We want to ensure that our coupons are used fairly and that all of our customers have a positive shopping experience.

How often do you have sales or promotions?
Don't you just hate it when you make a purchase and then there is a big store-wide sale the next day? We don't like that either which is why we have chosen to not run big sales on a regular basis. Instead, our aim is to offer low prices everyday, allowing you to save money each time you buy. When we do put products on sale, they are sold here.

How do I get wholesale pricing?
Our commitment is to offer the best possible prices for both hobbyists and pro-makers. We believe that everyone should have access to wholesale pricing, which is why we provide public access to all discounts on our website. We do not have special price lists to different customers.

My volume discount is not on my order. Why?
The Buy More & Save Volume Discounts apply only when quantities are added from the product page. The discounts do not apply when quantities are adjusted in the shopping cart.

Can I cancel or modify my order?
We get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it. We hope to have a cancellation window in the future.

Should the item(s) not work out, make sure to return for a refund. You can use our online automated system for immediate assistance.

Can I refuse an order for refund?
If you decide to refuse an order and it is returned to us in an unopened state, we will issue a refund; however, a $15 inspection fee will be deducted from the refund amount for all boxes that have been opened. Additionally, there is a $10 per box return fee + cost charged to us by the carrier for the returned shipment. All of these fees will be deducted from your refund. Shipping fees you paid on the original order are non-refundable. To avoid these fees, please ensure that someone is available to receive your shipment.

My package is lost or damaged what do I do?
No worries at all! Just drop us a line right here, and we'll sort it out together. We will ask for a photo or video to see what went wrong—just to keep things honest! This will include photos of the outer box with shipping label and all damaged product. Remember to let us know before you start using the product. For instance, if your tumbler arrived with a boo-boo, be sure to tell us before you turn it into a personalized masterpiece. We cannot help you with products that are reported as damaged after you have used them. We're here to help and make things right! You can email us here.

Can I file my own claim with the carrier?
All claims for lost, damaged, or delayed shipments must be filed by us. Customers are not permitted to file claims directly with the carrier. Any claims filed by customers with the carrier will be denied as per carrier policy. To ensure a smooth claims process, please follow these steps:

1. Notify Us Promptly: Report any issues with your shipment (e.g., damage, loss, or delay) within 5 business days of delivery or expected delivery.
2. Provide Documentation: Include your order number, a description of the issue, and photos of any damage to the package or contents.
3. We Handle the Rest: Once we receive your claim, we will work directly with the carrier on your behalf and keep you updated throughout the process.

This policy allows us to expedite resolution and provide the best possible customer experience. You can contact us here for any claims that need to be filed.

What payment methods do you accept?
We accept payment through all major credit cards, Apple Pay, PayPal, and Venmo. We do not accept payment via COD or personal check.

When do I pay for my order?
At the time of checkout, payment for your order is required. For special orders, a 50% down payment is required when the order is placed, and the remaining 50% must be paid at the time of shipping. If you would like to place a special order, email us here.

How do you process refunds?
Refunds will be issued to the payment method that was used to place the order, with shipping fees being non-refundable. Additionally, please note that special orders are non-refundable.

Do you store credit card numbers?
We take credit card security very seriously. All online orders are processed by payment processors that have implemented the highest level of security. When placing an order online, we are not given access to your credit card numbers and therefore cannot store numbers we do not have. For telephone orders, we enter the credit card numbers directly into our computer systems and not stored.

Our website charges sales tax as required by law. Sales tax rates may vary by state and apply to all taxable items, including merchandise, shipping, and handling fees. We are committed to complying with all applicable sales tax laws and regulations.

What is a resale certificate and how do I get one?
A resale certificate verifies that a business buys goods for resale or production and may be exempt from sales tax.

To be tax-exempt on business purchases, a resale certificate is often required, which can be obtained from the state department of revenue. For personal purchases, sales tax applies based on the state's rules. If you are registered in your state as a business and would like to be tax exempt, contact us.

How do I become sales tax-exempt?
If you have registered your business in your state and you are making a purchase for products that will be used in resale, then you are likely eligible to be sales tax exempt. To apply for this status, click here. Once your exemption application is approved, you will no longer be charge sales tax at checkout. Approvals can take 1-5 days to complete. Note: Since we have likely already paid any collected sales tax to your state, sales tax refunds on previous orders is non-refundable. Instead, you can apply for the credit when you complete tax returns.

How do you calculate shipping & do you offer free shipping?
We do offere free shipping. For our most up-to-date shipping rates and order processing times, please click here.

What countries do you ship to?
At present, our shipping is limited to locations within the United States, Puerto Rico, U.S. Territories, and Military APO addresses.

How long will it take to receive my order?
Standard shipping normally takes 1-5 days, depending on your location. Next day shipping is available on all domestic orders (for an additional charge).

What shipping methods are available?
We proudly offer a variety of shipping options to suit your needs, including Overnight, 2-Day, 3-Day, and Ground services. To ensure reliable and timely delivery, we partner with UPS as our trusted shipping carrier. For military shipments, we are honored to use the US Postal Service to support our service members and their families.

Do you ship to military APO addresses?
We deeply respect the sacrifices made by military families in service to our country. We proudly provide shipping to military APO, FPO, and DPO addresses through the US Postal Service.

Can I send my order to a PO address?
Due to the increasing incidents of internet fraud and mail theft, we no longer offer shipping to PO Boxes via US Mail.

My order shipped; can I change my deliver address?
Internet fraud is a big deal and drives up prices for honest consumers. We take this very seriously. To minimize the risk of fraud, it is not possible to modify the delivery address of your order once it has left our warehouse.

Can I pick up my order?
We do offer pick up at our warehouse. Simply place your order online and we will call you when it is ready for pick up. Our location and hours are here.

How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. We do not pay shipping on returns and there is a 15% restock fee. All final sale items are non-returnable.

For your convenience, we have an online return system, located here.

Can I refuse an order for refund?
If you decide to refuse an order and it is returned to us in an unopened state, we will issue a refund; however, a $15 inspection fee will be deducted from the refund amount for all boxes that have been opened. Additionally, there is a $10 per box return fee + cost charged to us by the carrier for the returned shipment. All of these fees will be deducted from your refund. Shipping fees you paid on the original order are non-refundable. To avoid these fees, please ensure that someone is available to receive your shipment.

How long will it take to receive my refund?
Refunds are processed within 1 business days from when we receive and inspect the returned item(s).

Can I use DIY Craft Warehouse images or text?
In many cases, images belong to our vendors and use cannot be transferred to customers. Therefore, use of our website’s images or text is strictly prohibited.

Handmade Insurance
As a maker, you pour your heart and soul into each and every piece you create. You invest countless hours and resources into sourcing the best materials and crafting your products with care. But accidents can happen, and unfortunately, the risks associated with creating handmade goods are often greater than those faced by traditional retailers. That's where handmade insurance comes in. 

Handmade Insurance a policy is specifically designed to provide coverage for makers and small businesses in the handmade community, so you can have peace of mind knowing that you're protected. If you're interested in learning more or speaking with an agent, please visit HandmadeInsurance.com

At DIY Craft Warehouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about our website users.

Information We Collect - We may collect personal information that you provide to us, such as your name, email address, and phone number. We may also collect non-personal information about your visit to our website, such as your IP address, browser type, and device type.

Use of Information - We may use the information we collect for various purposes, including: 

• To provide and improve our products and services
• To respond to your inquiries and requests
• To send you promotional materials and other communications
• To analyze website usage and improve our website
• To comply with legal obligations
• Disclosure of Information

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and marketing. We may also disclose your information as required by law or to protect our rights or the rights of others.

Cookies and Similar Technologies - We use cookies and similar technologies to collect non-personal information about your visit to our website. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your website experience. You may disable cookies in your browser settings, but this may limit your ability to use some features of our website.

Data Security - We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Children's Privacy - Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible.

Changes to this Privacy Policy - We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website with the date of the last revision. Your continued use of our website after any changes to the Privacy Policy will constitute your acceptance of the changes.

Contact Us - If you have any questions or concerns about our Privacy Policy, please email us.

Thank you for shopping with us! These terms of sale govern your purchase of products from our website. By placing an order with us, you agree to be bound by these terms. 

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel any orders or limit the quantity of products ordered at our discretion. If we are unable to fulfill your order, we will notify you as soon as possible and issue a refund for any payments received. 

Pricing and Payment: All prices are in US Dollars and are subject to change without notice. We accept various forms of payment, including credit cards, PayPal, Venmo, and other methods specified at checkout. Payment must be received in full before we will process and ship your order. 

Shipping: We offer flat rate shipping within the USA. We are not responsible for any delays or damages caused by shipping carriers. For additional details, please see our shipping policy here.

Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the product(s) within 30 days of receipt, as long as the product(s) are in their original packaging, unopened, and unused. Please refer to our Return Policy for more information. For additional details, please see our shipping policy here.

Warranties and Liability: We make no warranties, either express or implied, regarding the products sold on our website. We are not liable for any damages or losses incurred as a result of using or misusing our products, or as a result of any delays or failures to deliver your order.

Intellectual Property: All intellectual property, including trademarks, copyrights, and logos displayed on our website, are the property of their respective owners. You may not use or reproduce any of this intellectual property without our prior written consent.

Governing Law: These terms of sale shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Ohio.

If you have any questions or concerns about these terms of sale, please email us before placing your order.