Information & FAQs

When you shop at DIY Craft Warehouse, you're backing a woman-owned, family business that is committed to providing meaningful job opportunities in Northeastern Ohio.

Our Commitment to You

We have a deep appreciation for handmade artisans who believe that they play an essential role in fostering creativity and driving economic growth. Whether you create for leisure, gift-giving, or run a small business to create job opportunities in their communities, handmade artisans are invaluable contributors to the arts and crafts industry. DIY Craft Warehouse is here to serve the handmade community and foster their success by offering high-quality products, providing outstanding service, and working hard to maintain affordable prices. Our commitment is unwavering in upholding authenticity, honesty, and prioritizing the customer above all else.

About Us

In 1996, Debbie May, a registered nurse, and her husband Dave faced an unexpected challenge when their second daughter was born with disabilities. As the family struggled financially to cover the additional medical bills and necessities, Debbie had to get creative to make ends meet. She learned the art of soap making and started a small home-based business called "May Showers".

Through hard work and dedication, her products gained popularity and began selling nationwide through retail stores, craft shows, home parties, and fundraisers. The business evolved into a wholesale supply company and became known as Wholesale Supplies Plus.

By 2019, Wholesale Supplies Plus supported over 100 jobs in Ohio and had served more than 300,000 customers. Debbie and Dave had a conversation with their children, who were growing up and found they didn't have a passion for the business. After much consideration, Debbie and Dave decided to sell the company and retire.

In 2021, Katie, Debbie's youngest daughter, found her passion in the sublimation and heat transfer vinyl industry. Katie started her business with a Circuit machine and sublimation printer/press, which quickly expanded to include professional-grade equipment. In college she made cell phone cases, tumblers, glass cans, and apparel for friends and family.  She often became frustrated with high supply costs and profit-killing shipping fees. During a conversation at Christmas, Katie expressed her concerns about how challenging it can be for crafters to make enough profit to support themselves.

In 2023, Katie graduated from college with a degree in childhood education and a dream of starting a business that helped others make sublimation and heat transfer vinyl crafts. After a long talk, Debbie eagerly came out of retirement to help Katie achieve her vision but had one condition...to include a few other crafts that Debbie loves such as slime making and epoxy/resin art. Katie agreed and together they opened DIY Craft Warehouse.  

For those of you that may be wondering about Dave, he has agreed to help organize the warehouse and set up racking but insists he has walked this walk and wants to play a supporting role in helping the girls succeed. For now, DIY Craft Warehouse is very much a daughter-mother duo.

DIY Craft Warehouse

55 Andrews Circle
Brecksville, OH 44141

We ship all our orders from Brecksville, Ohio. We do not use third-party fulfillment services such as Amazon, Walmart, or Michaels. We are a wholesale warehouse and do not operate a physical storefront.

We do offer order pick up. We will call you when your order is ready.

Regular Hours

We are open Monday to Thursday from 9am to 4pm.

Holiday Schedule

We strongly believe that employees are happiest and most productive when they have a good work life balance. Our time off and holiday schedule, which can be viewed here.

If you have any questions or comments, please don't hesitate to get in touch with us. We're here to help and are always happy to hear from our customers. You can email us here.

We want to speak to you too! Contact Us with any questions, concerns, or feedback. We will be sure to get back to you same day or at most, 1 business day.

Packaging

We avoid using fancy packaging, bottles, jars, or labels. But please don't think that our products aren't top-notch; it's all about keeping costs down. We choose simple (and when possible) eco-friendly packaging to reduce product and shipping expenses. This approach allows us to offer lower prices, lower shipping rates, and we pass those savings on to you.

Inventory

We know you rely on us to offer products that are in stock and can be shipped quickly. If you run a business, your customers depend on you too, and we want to be the reliable partner you can trust. That's why we clearly show how many of each product we have available right now. When you're ready to check out, we double-check the current stock and automatically update your cart if something is sold out. This ensures that you're only purchasing items that are physically in our warehouse. We avoid selling "pre-sale" products because we believe you should hold onto your money until we're ready to ship the product. Make use of our "Email Me When Available" feature to be the first to purchase an item when it's back in stock.

No Hidden Fees

We believe in transparency when it comes to pricing. You will never encounter surprise fees or unexpected charges. What you see is what you pay.

Competitive Pricing

We regularly review our pricing to ensure that it remains competitive within the market, allowing you to enjoy top-notch products/services without breaking the bank.

If you find the same or similar product elsewhere in the USA, let us know. We would love the opportunity to price match it for you. Let us know here.

Our Commitment to Efficiency and Affordability

At DIY Craft Warehouse, we take pride in offering high-quality products/services at competitive prices. Our commitment to delivering value to our customers is deeply rooted in our business philosophy, which revolves around operating lean and efficiently. We believe that by streamlining our operations, we can keep prices low without compromising on the quality of our products/services.

Operational Efficiency

We continually optimize our processes to reduce overhead costs, ensuring that the savings are passed on to you, our valued customers.

Staffing Approach

We hire experienced team members who directly contribute to the picking, packing, and shipping of your orders. During the day, all office staff pick and pack orders to help ensure quick turn around times. This lean staffing approach helps us maintain affordability without sacrificing service quality.

Email-Based Support

While we do not have a dedicated phone team, we are committed to providing excellent customer support. Our team is based in the USA and here to assist you via email. Rest assured that your questions and concerns will be addressed promptly.

To reach us, click here.

Our commitment to a customer-first philosophy means that we aim to process most orders on the same business day or the next business day. We may need a few more days if we are running a big sale or during the fall busy season. That is rare but it may happen.

We have a real-time inventory system to guarantee product availability when you make a purchase. Right before you complete your order, our shopping cart automatically verifies our inventory to confirm that we can fulfill your request. If you notice a change in the cart's item quantity, it's probable that we've sold some of the items between when you added them to your cart and when you confirmed your order.

We have various ways we process and ship orders. For detailed information on our most up-to-date policies, please click here.

Regardless of the order size, we welcome all orders placed with us, and there is no minimum limit.

To keep our everyday prices low, we do not offer free samples. You will find many of our products have small size offerings.

Coupons Codes

Around the first of each month we have offer new coupons and deals. Curious about this month? You can find them here.

How To Use Coupon Codes

Coupons are a great way to try something new or save on materials you need. Here are some important guidelines to keep in mind when using our coupons: 

• Coupons are only valid for a limited time and may have specific terms and conditions. Please check the expiration date and any restrictions before using your coupon.
• Only one coupon code can be used per order. Coupons cannot be combined with other promotions, discounts, or offers.
• Coupons cannot be applied retroactively to previous orders. They can only be used on new orders placed after the coupon has been issued.
• Coupons are not redeemable for cash or credit. They have no cash value and cannot be refunded or exchanged.
• We reserve the right to modify or cancel any coupons or promotions at any time, without prior notice.
• We do not offer rain checks or substitutions for out-of-stock items that were eligible for a coupon or promotion.

If you have any questions or concerns about our coupon policy, please don't hesitate to email us. We want to ensure that our coupons are used fairly and that all of our customers have a positive shopping experience.

Don't you just hate it when you make a purchase and then there is a big store-wide sale the next day? We don't like that either which is why we have chosen to not run big sales on a regular basis.

Instead, our aim is to offer low prices everyday, allowing you to save money each time you buy.

Our commitment is to offer the best possible prices for both hobbyists and pro-makers. We believe that everyone should have access to wholesale pricing, which is why we provide public access to all discounts. We do not have special price lists to different customers.

We get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it. We hope to have a cancellation window in the future.

Should the item(s) not work out, make sure to return for a refund. You can use our online automated system for immediate assistance.

If you decide to refuse an order, and it is returned to us in an unopened state, we will issue a refund; however, a $15 inspection and restocking fee will be deducted from the refund amount. Shipping fees on the order are non-refundable.

Please email us immediately. We will request that you provide us with photographic evidence of the damage, and we will work with you to determine the best course of action. In most cases, we will either send a replacement product or issue a refund.

You can email us here.

We accept payment through all major credit cards, Apple Pay, PayPal, and Venmo.

We do not accept payment via COD or personal check.

At the time of checkout, payment for your order is required. For special orders, a 50% down payment is required when the order is placed, and the remaining 50% must be paid at the time of shipping.

If you would like to place a special order, email us here.

Refunds will be issued to the payment method that was used to place the order, with shipping fees being non-refundable. Additionally, please note that special orders are non-refundable.

Online Orders

We take credit card security very seriously. All online orders are processed by payment processors that have implemented the highest level of security.

When placing an order online, we are not given access to your credit card numbers and therefore cannot store numbers we do not have.

Telephone Orders

If you email us and we return your call to take an order by telephone, credit card numbers are entered directly into our computer systems and not stored.

Our website charges sales tax as required by law. Sales tax rates may vary by state and apply to all taxable items, including merchandise, shipping, and handling fees. We are committed to complying with all applicable sales tax laws and regulations.

A resale certificate verifies that a business buys goods for resale or production and may be exempt from sales tax.

To be tax-exempt on business purchases, a resale certificate is often required, which can be obtained from the state department of revenue. For personal purchases, sales tax applies based on the state's rules. If you are registered in your state as a business and would like to be tax exempt, contact us.

For our most up-to-date shipping rates and order processing times, please click here.

At present, our shipping is limited to locations within the United States, Puerto Rico, U.S. Territories, and Military APO addresses.

Standard shipping normally takes 1-5 days, depending on your location. Next day shipping is available on all domestic orders (for an additional charge).

We offer Overnight, 2-Day, 3-Day, and Ground shipping methods. We use both UPS and US Postal as our shipping partners.

We hold a deep appreciation for the sacrifices made by military families for our country. Therefore, we offer shipping to military APO address using US Mail.

We no longer offer shipping services to PO Boxes via US Mail.

Internet fraud is a big deal and drives up prices for honest consumers. We take this very seriously. To minimize the risk of fraud, it is not possible to modify the delivery address of your order once it has left our warehouse.

We do offer pick up at our warehouse. Simply place your order online and we will call you when it is ready for pick up. Our location and hours are here.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. We do not pay shipping on returns and there is a 15% restock fee. All final sale items are non-returnable.

For your convenience, we have an online return system, located here.

Refunds are processed within 10 business days from when we receive and inspect the returned item(s).

In many cases, images belong to our vendors and use cannot be transferred to customers. Therefore, use of our website’s images or text is strictly prohibited.

As a maker, you pour your heart and soul into each and every piece you create. You invest countless hours and resources into sourcing the best materials and crafting your products with care. But accidents can happen, and unfortunately, the risks associated with creating handmade goods are often greater than those faced by traditional retailers. That's where handmade insurance comes in. 

Handmade Insurance a policy is specifically designed to provide coverage for makers and small businesses in the handmade community, so you can have peace of mind knowing that you're protected. If you're interested in learning more or speaking with an agent, please visit HandmadeInsurance.com

At DIY Craft Warehouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about our website users.

Information We Collect - We may collect personal information that you provide to us, such as your name, email address, and phone number. We may also collect non-personal information about your visit to our website, such as your IP address, browser type, and device type.

Use of Information - We may use the information we collect for various purposes, including: 

• To provide and improve our products and services
• To respond to your inquiries and requests
• To send you promotional materials and other communications
• To analyze website usage and improve our website
• To comply with legal obligations
• Disclosure of Information

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and marketing. We may also disclose your information as required by law or to protect our rights or the rights of others.

Cookies and Similar Technologies - We use cookies and similar technologies to collect non-personal information about your visit to our website. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your website experience. You may disable cookies in your browser settings, but this may limit your ability to use some features of our website.

Data Security - We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Children's Privacy - Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible.

Changes to this Privacy Policy - We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website with the date of the last revision. Your continued use of our website after any changes to the Privacy Policy will constitute your acceptance of the changes.

Contact Us - If you have any questions or concerns about our Privacy Policy, please email us.

Thank you for shopping with us! These terms of sale govern your purchase of products from our website. By placing an order with us, you agree to be bound by these terms. 

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel any orders or limit the quantity of products ordered at our discretion. If we are unable to fulfill your order, we will notify you as soon as possible and issue a refund for any payments received. 

Pricing and Payment: All prices are in US Dollars and are subject to change without notice. We accept various forms of payment, including credit cards, PayPal, Venmo, and other methods specified at checkout. Payment must be received in full before we will process and ship your order. 

Shipping: We offer flat rate shipping within the USA. We are not responsible for any delays or damages caused by shipping carriers. For additional details, please see our shipping policy here.

Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the product(s) within 30 days of receipt, as long as the product(s) are in their original packaging, unopened, and unused. Please refer to our Return Policy for more information. For additional details, please see our shipping policy here.

Warranties and Liability: We make no warranties, either express or implied, regarding the products sold on our website. We are not liable for any damages or losses incurred as a result of using or misusing our products, or as a result of any delays or failures to deliver your order.

Intellectual Property: All intellectual property, including trademarks, copyrights, and logos displayed on our website, are the property of their respective owners. You may not use or reproduce any of this intellectual property without our prior written consent.

Governing Law: These terms of sale shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Ohio.

If you have any questions or concerns about these terms of sale, please email us before placing your order.